Dealing with Irrational Customers and Escalating Complaints
Individuals who want to develop or refresh their customer service skills
Please contact us for information about prerequisites.
Dissatisfied customers can become irrational, irate and even abusive towards Customer Service Representatives. Organizations need to be able to address the needs of such customers in a professional, positive manner, and have processes in place so that Customer Service Representatives know how and when to escalate such a call. This course describes how to properly support an irrational customer, handle emotional and rambling customers, and how and when to escalate customer complaints. This course helps to prepare learners to work in a customer support center or help desk environment.
Dealing With Irrational Customers