Deploying Voice Workloads for Skype for Business Online and Server 2015 (M40409)

  • IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions


  • Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios
  • Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery
  • Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)
  • Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures
    Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365
  • Knowledge of the following technologies:
    • Windows
    • Windows Server
    • Hyper-V
    • QoS
    • TCP/IP
    • Network load balancing
    • PowerShell
    • Session Initiation Protocol (SIP)
    • Basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects
    • Common private branch exchange (PBX) deployment architectures

Expected Duration
5 day


In this intensive course you will learn how to design, plan, and deploy the various voice solutions available with Skype for Business Online and Skype for Business Server 2015. You will be provided with the knowledge and skills to configure and manage Cloud PBX with PSTN Calling, Cloud PBX with On-Premises PSTN Connectivity, Cloud Connector Edition, and on-premises Enterprise Voice. You will learn the procedures, guidelines, best practices, and other important considerations that will help you implement, optimize, and troubleshoot Skype for Business Online and Skype for Business Server 2015 voice solutions.

This course incorporates materials from the Official Microsoft Learning Product 40409 and will help to prepare you for Exam 70-333: Deploying Enterprise Voice with Skype for Business 2015.


  1. Introduction to Voice Workloads
    • Voice Overview
    • Designing Voice Workloads
    • Skype for Business Ecosystem
    • SIP Basics and Routing
  2. Assess Network and Voice Deployment
    • Network Planning and Assessment
    • Skype for Business Features and Functionality
    • Plan your Cloud PBX Solution
  3. Split Domain Configuration
    • Split Domain Overview
    • Split Domain Requirements
    • Split Domain Deployments
    • User Provisions and Migration
    • Troubleshooting Split Domain Related Issues
  4. Cloud PBX with PSTN Calling and Conferencing
    • Cloud PBX with PSTN Calling Features
    • PSTN Conferencing and Meeting Features
    • Skype for Business Server 2015 Dial-in Conferencing
  5. Enterprise Voice (On-Premises)
    • Designing Enterprise Voice
    • Configuring Enterprise Voice
    • Voice Routing
    • Assigning Phone Numbers
    • Client Configuration
    • Unified Messaging
  6. PSTN Connectivity
    • Connecting to the PSTN
    • Connecting to the Existing PBX
    • M.N Interworking Routing
    • Call Routing Reliability
    • Call via Work
    • Shared Line Appearance
    • IP Phones
    • Room Systems
    • Mobile
  7. Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
    • Call Flows and Manageability
  8. Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
    • Introduction to Cloud Connector Edition
    • Planning PSTN Connectivity via Cloud Connector Edition
    • Deploying Cloud Connector Edition
  9. Enhanced Calling Features and Device Requirements
    • Call Park Service
    • Managing Calls to Unassigned Numbers
    • Delegation and Private Lines
    • Response Group Services
    • Location Information Services and E9-1-1
  10. Network Requirements
    • Media Stacks
    • Traffic Modeling
    • Quality of Service
    • Software-Defined Networking
    • Overview of Call Admission Control
    • Implementing Call Admission Control
    • Software-Defined Networking
  11. Monitoring and Maintaining Voice Quality
    • Call Quality Methodology
    • Call Quality Dashboard
    • Monitoring Tools
    • Usage Reports and Monitoring
  12. Voice Troubleshooting
    • Troubleshooting Call Quality
    • Troubleshooting Scenarios
    • Troubleshooting Skype for Business Online Voice
    • Troubleshooting IP Phones



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