Implementing Cisco Collaboration Application (CAPPS)

What’s Included

  • 12 months access
  • Classes taught by industry experts
  • Hands-on labs
  • Practice exam
  • Class notes
  • Comprehensive Student Guide
  • Expert mentors available to answer questions
  • Personal Success Adviser to help you reach your training goals


This course covers the integration options of Cisco Unified IM and Presence, Cisco Unity Express, Cisco Unity Connection, Cisco Prime Collaboration, and Cisco TelePresence Management Suite in a Cisco Unified Collaboration solution. It covers voice messaging deployment scenarios, Cisco Unified IM and Presence features, and the implementation of Cisco Jabber. The course also covers Cisco Prime Collaboration features and the role of Cisco TelePresence Management Suite in a Cisco Unified Collaboration solution.


The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing
  • Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP


CCNP Collaboration


300-085 CAPPS 1.0

Included Labs

  • SIP Trunks Through Cisco Unified Border Element
  • Installation of ESXi Hypervisor
  • Unity Connection User
  • Installation of the Collaboration Software 10.5


  • Module 1: Cisco Unity Connection
  • Module 2: Cisco Unity Express
  • Module 3: Cisco Unified IM and Presence Implementation
  • Module 4: Video Provisioning and Integration in a Unified Communications Deployment

Target Audience

This course is the foundation for Cisco Unified Communications Manager in a multi-site deployment. If you are responsible for multi-site environments this course guides you through the pitfalls and solutions in this complex environment. If you are a Chief Collaboration Officer or your responsibilities includes the voice over IP and video solutions in your organization you should take this course.

Expected Duration (hours)


Lesson Objectives

  • TMS
  • Provisioning (TMS)
  • Cisco Jabber
  • Configure Cisco Unity Connection
  • Configure Cisco Unity Express Using the GUI
  • Implement IM and Presence Solution