Implementing Cisco Collaboration Devices (CICD) 1.0

This course is recommended for any student interested in mastering Voice over IP technology. It is also perfect for students interested in pursuing any of Cisco’s many IP telephony specializations, the Cisco Certified Network Associate Collaboration (CCNA Collaboration), or the Cisco Certified Network Professional Collaboration (CCNP Collaboration) certification.

Implementing Cisco Collaboration Devices (CICD) 1.0

Expected Duration
1920 minutes

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

The knowledge and skills that a learner must have before attending this course are as follows:
Working knowledge of converged voice and data networks
Basic knowledge of Cisco IOS gateways
Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection.

CCNA Collaboration

210-060 CICD 1.0

Included Labs
Adding a 9971 IP Phone
Adding Partitions
Creating a User to Associate with a Phone
Adding a Calling Search Space to a Phone
Installation of the Collaboration Software 10.5
Installation of an ESXi Hypervisor
Navigating MediaSense
SelfCare Portal
Unity Connection User
Configuring VoIP Dial Peers

Implementing Cisco Collaboration Devices
Module 1: Cisco Unified Communications Solutions
Module 2: Administrator and End-User Interfaces
Module 3 Call Flows in Cisco Call Control Platforms
Module 4: Endpoint and End User Administration
Module 5 End User Telephony and Mobility Features
Module 6: Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
Module 7: Cisco Unified Communications Solutions


  • Provide End User Support
  • Maintain Cisco Unified Communications System
  • Configure Voice Messaging and Presence
  • Provision End Users and Associated Devices
  • Describe the Characteristics of a Cisco Unified Communications Solution


    Select Course Options