Interacting with Customers
Individuals who want to develop or refresh their customer service skills.
Failing to realize the importance of customer service and effective communication can lead to increasingly dissatisfied customers. This course provides valuable advice on how to improve your interactions with customers, including how to overcome barriers to communication as well as how to speak effectively, use vocal cues, and listen actively and use paraphrasing to convey your understanding of the customer’s needs.
Speaking and Listening to Customers