Interpersonal Communication that Builds Trust

Individuals who want to improve their interpersonal communication skills


Expected Duration
28 minutes

Communication works best when your intention is clear, your audience is engaged, and your verbal and nonverbal behavior are respectful. When you hit these notes, you’ll build trust with the people you communicate with. To maintain that trust, you also have to be aware of and manage emotions – yours and those of others. In this course, you’ll explore how a clear intention drives a communication, and how understanding your audience ensures that the message gets delivered. You’ll also learn how verbal signals, nonverbal behavior, and emotional intelligence can help make or break your communications.


Building Trust Through Communication

  • determine the primary intent of a communication
  • choose a communication approach that is tailored to your audience
  • recognize the effects that body language and tone of voice have on building trust in interpersonal communications
  • use emotional intelligence to improve your interpersonal communications
  • build trust in your communications by focusing on your intention, audience, body language, tone, and emotions





Multi-license discounts available for Annual and Monthly subscriptions.