Introduction to Cisco Unified Communications Manager

This course is included in our On-demand training solution.


Cisco’s IP telephony solution is centered around the deployment of their PBX replacement, known previously as the Call Manager, now known as the Unified Communications Manager. In the course, you will learn about the role of Cisco Unified Communications Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment, and redundancy options, and how to deploy endpoints, users, and Cisco IP Phone Services. This course is one in a series in the Skillsoft learning path that covers the objectives for Cisco exam 300-070: Implementing Cisco IP Telephony & Video, Part 1 v1.0.

Target Audience

This course is aimed at collaboration, video, IP network, and telephony engineers who are developing the core knowledge of how to deploy the Cisco Unified Communications Manager product. It provides the training skills required to deploy CUCM in a single site. In addition, anyone interested in the CIPTV1 CCNP Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco IP Telephony & Video, Part 1 v1.0 (CIPTV1) 300-070 CIPTVv1 certification exam, which is a component exam for the CCNP Collaboration certification.



Expected Duration

120 min.

Course Objectives

Course Introduction

The Cisco Collaboration Solution

  • describe the Cisco collaboration solution
  • CUCM Functions

  • describe the functions of CUCM
  • CUCM Signaling and Media Paths

  • describe CUCM signaling and media paths
  • CUCM Architecture

  • describe the CUCM architecture
  • CUCM Architecture: NTP

  • describe NTP’s purpose in CUCM deployments
  • CUCM Architecture: DHCP

  • describe DHCP’s purpose in CUCM deployments
  • CUCM Architecture: DNS

  • describe DNS’s purpose in CUCM deployments
  • CUCM Deployment Models Single Site

  • describe single site CUCM deployments
  • Centralized Deployment

  • describe centralized CUCM deployments
  • Distributed Deployment

  • describe distributed CUCM deployments
  • Clustering Over the WAN Deployment

  • describe CUCM deployments that involve clusters that span a WAN
  • CUCM Redundancy

  • describe CUCM redundancy
  • CUCM Servers

  • describe CUCM servers
  • CUCM Services

  • describe CUCM services
  • CUCM Groups

  • describe CUCM groups
  • CUCM Groups: 1:1 and 2:1 Design

  • describe 1:1 and 2:1 group design options for CUCM
  • CUCM Configuration: Enterprise Parameters

  • configure enterprise parameters for CUCM
  • CUCM Configuration: Service Parameters

  • configure service parameters for CUCM
  • CUCM Configuration: Device Settings

  • configure device settings in CUCM
  • Comparison of Endpoints Supported by CUCM

  • contrast supported CUCM endpoints
  • Types of LDAP Integration

  • describe LDAP integration options
  • LDAP Integration Features: Filters

  • describe filters for LDAP integration
  • Cisco IP Phone Services (Part 1)

  • describe Cisco IP phone services
  • Cisco IP Phone Services (Part 2)

  • describe security by default
  • Exercise: Redundancy