ITIL® 2011 Edition Foundation: Service Design Fundamentals
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam.
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus.
ITIL® is a registered trade mark of AXELOS Limited.
Introducing Service Design
- identify the five aspects of Service Design
- recognize how to ensure that Service Design scope is aligned with business needs
- identify considerations when designing a service solution
- identify the options of status within the Service Portfolio
- match roles in the enterprise architecture with their functions
- recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
- identify the features of process design
- recognize scenarios that illustrate metric tree benefits
- demonstrate knowledge of the five aspects of Service Design