ITIL® Service Transition Concepts and Processes

Information technology professionals who seek to improve and streamline the processes used to support the deployment of information technology within a business organization; individuals preparing for the ITIL® Foundation Certificate in IT Service Management

Prerequisite
None

Expected Duration
73 minutes

Description
Successfully transitioning planned and designed IT services into the live environment is a key step towards valued IT service management. In this course you’ll learn about the service transition stage of the ITIL® service lifecycle, including service transition scope and policies. This course also covers the key processes of service transition, including best practices and key activities for release and deployment, knowledge management, transition planning and support, validation and testing, and change management procedures. This course is one of a series in the Skillsoft learning path that covers the objectives for the ITIL® Foundation Certificate in IT Service Management. ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.

Objective

Service Transition Scope and Policies

  • recognize the scope of the service transition stage of the ITIL® service lifecycle
  • recognize the recommended ITIL® service transition policies
  • distinguish between activities that are in and out of scope for the release and deployment process
  • distinguish between the phases of the release and deployment management process
  • identify key characteristics of an SKMS
  • distinguish between the four elements of a DIKW structure
  • identify activities within scope of the SACM process
  • recognize activities that are within scope of the transition planning and support process
  • identify activities that are within scope of the service validation and testing process
  • Change Management for IT Services

  • identify the goals of the change management process
  • distinguish between the three types of changes in the change management process
  • recognize key interfaces of the change management process
  • sequence the steps of the normal change lifecycle in the change management process
  • identify the activities that may differ in an emergency change lifecycle versus a normal change lifecycle
  • recognize the objectives of the change evaluation process
  • identify the key challenges of the change evaluation process
  • MONTHLY SUBSCRIPTION

    $129/month
     

    ANNUAL SUBSCRIPTION

    $1295/year

    Multi-license discounts available for Annual and Monthly subscriptions.