Manager’s Performance Guide – Team Conflict Skills

This course is included in our On-demand training solution.


There is little doubt that today’s organizations are experiencing unprecedented changes in how they define themselves and accomplish their work. Nowhere are these changes more evident than in organizations’ training and development departments. Managers are increasingly being asked to show how their training efforts add value to the organization, and that means being able to measure performance. Have behaviors changed? How can we determine behavioral change? During the past four decades, numerous models of training evaluation have been proposed. Donald Kirkpatrick created the one that’s been most widely used, and most other models indirectly or directly build on Kirkpatrick’s model. This course is designed to help you perform Level 3 evaluations, which focus on evaluating behavioral change.

Target Audience

Supervisors, Managers, Coaches



Expected Duration

90 min.

Course Objectives

Defining Level 3 Evaluations

  • recognize the benefits of using Donald Kirkpatrick’s model to evaluate training programs at Level 3 to determine behavioral change.
  • select statements that explain Donald Kirkpatrick’s levels of evaluation.
  • identify conditions under which behavioral change will occur.
  • select statements that identify the challenges of Level 3 evaluations.
  • identify guidelines for implementing Level 3 evaluations.
  • Evaluating Team Conflict Skills at Level 3

  • recognize the benefits of evaluating team conflict skills at Level 3.
  • identify pre-training assessments that can be used to determine the team’s ability to handle conflict, given a scenario.
  • choose appropriate responses that promote or foster the application of team conflict skills.
  • select post-training assessments that measure changes in behavior when handling team conflict.




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