Managing and Troubleshooting Network Protocols and Operating System Performance

This course is included in our On-demand training solution.

Overview

To explain how to manage and troubleshoot network protocols and operating system performance

Target Audience

Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites

A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration

145 min.

Course Objectives

Managing and Troubleshooting Network Protocols and Operating System Performance

  • recognize how to use remote access tools to troubleshoot users’ desktops.
  • troubleshoot settings in Internet Explorer in a given scenario.
  • configure TCP/IP settings.
  • troubleshoot TCP/IP settings.
  • troubleshoot TCP/IP communication in a given scenario.
  • recognize how to use Windows XP’s tools to monitor OS performance.
  • recognize how to monitor and troubleshoot Windows XP performance.
  • troubleshoot users’ problems with OS performance.
  • SUBSCRIPTION COST



     

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