Managing and Troubleshooting Resources

This course is included in our On-demand training solution.

Overview

To explain how to manage and troubleshoot resources

Target Audience

Technical support and help-desk personnel who need to support end users running Microsoft Windows® XP Professional or Microsoft Windows XP Home Edition

Prerequisites

A good understanding of Microsoft Office applications and Windows XP; experience operating in a workgroup or Windows 2000 Server/Windows Server 2003 Active Directory® domain

Expected Duration

140 min.

Course Objectives

Managing and Troubleshooting Resources

  • recognize how to manage shared folders in Windows XP.
  • recognize how to use permissions to control access to files and folders.
  • configure permissions on shared folders in a given scenario.
  • troubleshoot file access in a given scenario.
  • troubleshoot user access to files and shared folders in a given scenario.
  • configure and troubleshoot offline files.
  • configure and manage local and network printing.
  • answer user queries related to troubleshooting printer problems and offline files.
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