Managing Challenging Conversations

Project Management Professional (PMP) -certified project managers, IT project managers, project coordinators, project analysts, project leaders, senior project managers, team leaders, product managers, program managers, project sponsors, and project team members who want to continue to develop their skills and renew their PMP certification.

Prerequisite
Please contact us for information about prerequisites.

Expected Duration
1 day

Description

In this short course, you’ll gain tools and insight into effective approaches for managing conflict and those difficult conversations we find ourselves trying to avoid. Prepare yourself by becoming aware of the roles emotions play in these conversations. Learn to get past the procrastination to take in the big picture and really listen.

Virtual short courses do not include materials or headsets.

PMP is a registered mark of the Project Management Institute, Inc.

Objective

1. Hidden costs of avoiding challenging conversations

2. Beginning a Difficult Conversation

3. Dealing with Strong Emotion: Yours and Theirs

4. Dealing with Difficult People

5. Reprimanding or Firing an Employee

6. Managing the Real Conversations that Take Place During Every Interaction

7. Steering the Conversation to Maximize the Outcome

SUBSCRIPTION COST


$200.00

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