Managing Project Communications (PMBOK® Guide Fifth Edition)

Existing project managers pursuing certification in recognition of their skills and experience, or others training to become accredited project managers


Expected Duration
62 minutes

It is commonly said that up to 90% of a project manager’s time is spent communicating, whether it’s with external stakeholders, members of the project team, suppliers, or other managers within the organization. That speaks volumes about the important role of communication to a project. When communications break down, projects fail. When communications are good, the project is more likely to achieve its objectives. Healthy project communication means that the right people are getting the right information at the right time. They are able to make informed decisions. They understand what is going on and are able to proceed with their work. Communications management is one of the most essential functions of a project manager. Project managers need to plan out a strategy to ensure that needed information is gathered and produced efficiently. In this course, learners will learn how to plan and manage project communications. Learners will be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition published by the Project Management Institute (PMI®). This course provides a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMI® certification exam. This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.


Plan and Manage Project Communications

  • identify guidelines for planning an appropriate approach to project communications management
  • identify the inputs to the Plan Communications Management process
  • identify the types of information contained in an organizational chart and stakeholder register that will help you when performing a communication requirements analysis
  • calculate the potential number of communication channels for a project, given the number of stakeholders involved
  • identify the elements of the communication model
  • recognize the factors to consider when planning communication technologies
  • recognize examples of information contained in a communications management plan
  • recognize examples of the inputs to the Manage Communications process
  • identify the tools and techniques of the Manage Communications process
  • recognize examples of outputs of the Manage Communications process
  • demonstrate your understanding of the Plan Communications Management and Manage Communications processes





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