Managing Workforce Generations: Introduction to Cross-generational Employees

Individuals who want to develop or refine their skills for managing different workforce generations

Please contact us for information about prerequisites.

Expected Duration
60 minutes

More than ever, managers appreciate how diversity brings value to an organization. Managed correctly, a diverse workforce, including members from different generations, enhances performance and productivity. The generation in which you grow up is a key influence on your adult behavior, and the different characteristics of each generation can strengthen an organization if properly managed. But stereotypes are pervasive and divert attention from the positive roles that different generations bring to the workforce. Understanding people from different generations prepares managers for the challenges of generational diversity and is a crucial first step in creating a positive work environment. This course describes the common characteristics of the four main generations in the workforce – the Traditionals, Baby Boomers, Generation X, and the Millennial Generation. It also introduces the benefits of cross-generational teams.


The Generational Mix

  • identify key events that occurred during each of the four generations in the workforce
  • identify the value of developing an understanding of the defining characteristics of each generation in the workforce
  • distinguish between the workplace characteristics of Traditionals and Baby Boomers
  • recognize the workplace characteristics of Generation Xers and Millennials
  • identify advantages of cross-generational teams




    Multi-license discounts available for Annual and Monthly subscriptions.