Microsoft Lync 2013 Depth Support Engineer (M55070)

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions Support professionals who want to attain the troubleshooting skills required to become a Depth Support Engineer Helpdesk personnel and administrators who support a Lync Server 2013 environment and wish to deepen their knowledge and improve their troubleshooting skills

Prerequisite

Note: Due to the advance nature of this course, it is imperative students meet or exceed all prerequisites listed.

You should also have a proficiency in the following areas:

  • Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
  • Knowledge of UC endpoints including Lync 2013 clients and Lync Phone Edition
  • Knowledge of SQL Server Knowledge of VoIP technologies including SIP
  • Knowledge of formal troubleshooting methodology
  • Knowledge of DNS, PKI, and Digital Certificates

Expected Duration
5 day

Description

This advanced level course will take qualified support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a depth support engineer in order to support customers with Lync Server service issues. You will use a variety of tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. Learn how to implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.

Objective

1. Reviewing Lync Server 2013 Architecture

  • Lync Server 2013 Architecture Dependencies
  • Microsoft Supported Architectures
  • Name Resolution and Certificates
  • Database Management and SQL High Availability
  • Advanced Role Based Access Control Assignment

2. Developing a Depth Support Toolkit

  • Logging
  • Network and Media Traffic Analysis
  • Lync Server Control Panel
  • Lync Server 2013 Resource Kit and Debugging Tools
  • Built-in Server Tools
  • SIP Primer

3. Troubleshooting Client Authentication, Persistent Chat, and Presence

  • Client Issues
  • Persistent Chat
  • Presence and Address Book Issues
  • Archiving Issues
  • VDI Issues

4. Troubleshooting Remote Connectivity

  • Edge Remote Connectivity
  • Federation
  • Reverse Proxy
  • Mobile Devices
  • Port Configuration
  • Remote Connectivity Testing

5. Troubleshooting Conferencing

  • Core Conferencing Modalities
  • Configuration of Office Web Apps Server
  • Conferencing Life Cycle
  • Conferencing Data
  • Lync Room System

6. Troubleshooting Enterprise Voice Configuration Issues

  • Enterprise Voice Configuration
  • Call Setup and Teardown
  • Connection to External Telephony Systems

7. Analyzing and Troubleshooting Enterprise Voice Call Quality

  • Voice Quality Issues
  • UC Devices and Peripherals

8. Analyzing and Troubleshooting Enterprise Voice Applications

  • Call Park Service
  • Troubleshooting Response Groups
  • Announcement Service

9. Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency

  • Supported Lync Server 2013 High Availability Configurations
  • Load Balancing Web Services
  • Setting Appropriate Disaster Recovery Expectations

10. Troubleshooting Exchange and SharePoint Integration

  • Exchange 2013 Unified Messaging
  • Unified Contacts Store
  • Archiving and Compliance
  • SharePoint 2013 Site Mailboxes
  • SharePoint 2013 eDiscovery

SUBSCRIPTION COST


$2,995.00

 

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