Microsoft System Center 2012 R2 – Monitor and Operate: Service Management

This path is targeted toward Windows Server private cloud administrators using System Center for server and cloud management. Candidates for the exam should have experience with Windows Server security, high-availability, networking and fault tolerance in an enterprise environment. Candidates should also be familiar with SQL Server, PowerShell and application configuration.

Prerequisite
None

Expected Duration
103 minutes

Description
A key distinction between the traditional data center and the cloud data center is the concept of self-service. System Center 2012 R2 Service Manager has a dedicated self-service portal to service user requests. In this course, you’ll learn about monitoring application performance in System Center 2012 R2 Operations Manager. You’ll also learn about basic configuration of System Center 2012 R2 Service Manager and self-service portal. This course is one of a series of courses that prepares the learner for Microsoft exam 70-246: Monitoring and Operating a Private Cloud. This exam is part of the MCSE: Private Cloud certification track.

Objective

Monitoring Application Performance

  • start the course
  • recognize the features of Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • recognize the capabilities of Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • configure basic Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • customize performance thresholds for Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • validate the configuration of Application Performance Monitoring in System Center 2012 R2 Operations Manager

System Center Service Manager

  • recognize the features of System Center 2012 R2 Service Manager
  • distinguish between the components of System Center 2012 R2 Service Manager
  • recognize how System Center 2012 R2 Service Manager integrates with other System Center components
  • recognize the key concepts associated with System Center 2012 R2 Service Manager
  • describe the main service management activities in System Center 2012 R2 Service Manager

Security Configuration in Service Manager

  • describe how user roles are used to manage security in System Center 2012 R2 Service Manager
  • configure run as accounts in System Center 2012 R2 Service Manager
  • configure PowerShell security in System Center 2012 R2 Service Manager

Service Manager Work Items

  • configure change requests in System Center 2012 R2 Service Manager
  • configure incidents in System Center 2012 R2 Service Manager
  • configure problems in System Center 2012 R2 Service Manager
  • configure release records in System Center 2012 R2 Service Manager

Service Manager Incident Queues

  • describe the incident queue in System Center 2012 R2 Service Manager
  • configure the incident queue in System Center 2012 R2 Service Manager

Service Manager Self-Service Portal

  • describe the main features of the incident queue in System Center 2012 R2 Service Manager self-service portal
  • configure the incident queue in System Center 2012 R2 Service Manager request offerings
  • configure the incident queue in System Center 2012 R2 Service Manager service offerings

Practice: Configuring application delivery

  • configure Application Performance Monitoring in System Center 2012 R2 Operations Manager and Service Manager

MONTHLY SUBSCRIPTION

$129/month
 

ANNUAL SUBSCRIPTION

$1295/year

Multi-license discounts available for Annual and Monthly subscriptions.