Microsoft System Center 2012 R2 Monitor and Operate: Service Management
This course is included in our On-demand training solution.
A key distinction between the traditional data center and the cloud data center is the concept of self-service. System Center 2012 R2 Service Manager has a dedicated self-service portal to service user requests. In this course, you’ll learn about monitoring application performance in System Center 2012 R2 Operations Manager. You’ll also learn about basic configuration of System Center 2012 R2 Service Manager and self-service portal. This course is one of a series of courses that prepares the learner for Microsoft exam 70-246: Monitoring and Operating a Private Cloud. This exam is part of the MCSE: Private Cloud certification track.
This path is targeted toward Windows Server private cloud administrators using System Center for server and cloud management. Candidates for the exam should have experience with Windows Server security, high-availability, networking and fault tolerance in an enterprise environment. Candidates should also be familiar with SQL Server, PowerShell and application configuration.
Operations Manager Application Performance Monitoring
Operations Manager APM Capabilities
Configuring Basic APM in Operations Manager
Customizing Performance Thresholds in Ops Manager?
Validating APM in Operations Manager
Service Manager Overview
Service Manager Components
Service Manager Integration
Service Manager Concepts
Service Manager Activities
Service Manager User Roles
Configuring Service Manager Run As Accounts
Configuring Service Manager PowerShell Security
Configuring Service Manager Change Requests
Configuring Service Manager Incidents
Configuring Service Manager Problems
Configuring Service Manager Release Records
Service Manager Incident Queue Overview
Service Manager Configuring an Incident Queue
Service Manager Self-Service Portal Overview
Configuring Service Manager Request Offerings
Configuring Service Manager Service Offerings
Exercise: Application Performance Monitoring