Microsoft System Center 2012 R2 – Monitor and Operate: Service Management

This course is included in our On-demand training solution.

Overview

A key distinction between the traditional data center and the cloud data center is the concept of self-service. System Center 2012 R2 Service Manager has a dedicated self-service portal to service user requests. In this course, you’ll learn about monitoring application performance in System Center 2012 R2 Operations Manager. You’ll also learn about basic configuration of System Center 2012 R2 Service Manager and self-service portal. This course is one of a series of courses that prepares the learner for Microsoft exam 70-246: Monitoring and Operating a Private Cloud. This exam is part of the MCSE: Private Cloud certification track.

Target Audience

This path is targeted toward Windows Server private cloud administrators using System Center for server and cloud management. Candidates for the exam should have experience with Windows Server security, high-availability, networking and fault tolerance in an enterprise environment. Candidates should also be familiar with SQL Server, PowerShell and application configuration.

Prerequisites

None

Expected Duration

90 min.

Course Objectives

Course Introduction

Operations Manager Application Performance Monitoring

  • recognize the features of Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • Operations Manager APM Capabilities

  • recognize the capabilities of Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • Configuring Basic APM in Operations Manager

  • configure basic Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • Customizing Performance Thresholds in Ops Manager?

  • customize performance thresholds for Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • Validating APM in Operations Manager

  • validate the configuration of Application Performance Monitoring in System Center 2012 R2 Operations Manager
  • Service Manager Overview

  • recognize the features of System Center 2012 R2 Service Manager
  • Service Manager Components

  • distinguish between the components of System Center 2012 R2 Service Manager
  • Service Manager Integration

  • recognize how System Center 2012 R2 Service Manager integrates with other System Center components
  • Service Manager Concepts

  • recognize the key concepts associated with System Center 2012 R2 Service Manager
  • Service Manager Activities

  • describe the main service management activities in System Center 2012 R2 Service Manager
  • Service Manager User Roles

  • describe how user roles are used to manage security in System Center 2012 R2 Service Manager
  • Configuring Service Manager Run As Accounts

  • configure run as accounts in System Center 2012 R2 Service Manager
  • Configuring Service Manager PowerShell Security

  • configure PowerShell security in System Center 2012 R2 Service Manager
  • Configuring Service Manager Change Requests

  • configure change requests in System Center 2012 R2 Service Manager
  • Configuring Service Manager Incidents

  • configure incidents in System Center 2012 R2 Service Manager
  • Configuring Service Manager Problems

  • configure problems in System Center 2012 R2 Service Manager
  • Configuring Service Manager Release Records

  • configure release records in System Center 2012 R2 Service Manager
  • Service Manager Incident Queue Overview

  • describe the incident queue in System Center 2012 R2 Service Manager
  • Service Manager Configuring an Incident Queue

  • configure the incident queue in System Center 2012 R2 Service Manager
  • Service Manager Self-Service Portal Overview

  • describe the main features of the incident queue in System Center 2012 R2 Service Manager self-service portal
  • Configuring Service Manager Request Offerings

  • configure the incident queue in System Center 2012 R2 Service Manager request offerings
  • Configuring Service Manager Service Offerings

  • configure the incident queue in System Center 2012 R2 Service Manager service offerings
  • Exercise: Application Performance Monitoring

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