Monitoring and Troubleshooting Office 365 Usage

IT professionals responsible for monitoring and troubleshooting Office 365, and those preparing for Microsoft exam 70-346.


Expected Duration
101 minutes

This course covers monitoring and troubleshooting Office 365 availability and usage.


Monitoring Office 365 Availability and Use

  • start the course
  • analyze service reports in Office 365
  • analyze mail protection reports in Office 365
  • analyze the auditing log in Office 365
  • explain the PowerShell throttling mechanism in Exchange Online
  • explain when and how throttling may occur in Exchange Online
  • analyze e-mail hygiene reports in Office 365

Monitoring Service Health

  • use the RSS feed and the service health dashboard to monitor service health in Office 365
  • use PowerShell to monitor the health of Office 365 services
  • log and track Office 365 service requests using the Administration Center

Troubleshooting Service Interruptions

  • use the Microsoft Remote Connectivity Analyzer (RCA) to troubleshoot Office 365 service interruptions
  • use the Microsoft Online Services Diagnostics and Logging (MOSDAL) support toolkit with Office 365
  • use the Transport Reliability IP Probe (TRIPP) with Office 365
  • use the Microsoft Connectivity Analyzer (MCA) tool with Office 365
  • use the Hybrid Free/Busy Troubleshooter with Office 365

Practice: Using Service-related Reports

  • use consumption and service-related reports in Office 365





Multi-license discounts available for Annual and Monthly subscriptions.