Monitoring IP Telephony

This course is included in our On-demand training solution.


To recognize the tools of the IP telephony environment and how to maintain it, and monitor and troubleshoot the Cisco CallManager system

Target Audience

IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP Telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)


CIPT v4.1 Part 1; CCNA certification; Building Cisco Multilayer Switched Networks (BCMSN); Cisco voice over IP (CVOICE); Microsoft Software for Cisco Voice (MSCV)

Expected Duration

145 min.

Course Objectives

Monitoring IP Telephony

  • recognize the tools used to maintain the Cisco CallManager Microsoft SQL 2000 database and Cisco CallManager Serviceability.
  • recognize how the Cisco CallManager Control Center is used and how to manage services on Cisco CallManager systems.
  • identify the tools used for monitoring a Cisco CallManager system.
  • use Microsoft Event Viewer and Performance Monitor to monitor a Cisco CallManager cluster.
  • recognize how RTMT is used to monitor an IP Telephony system.
  • recognize the purpose of alarms and how to configure the Alarm function of Cisco CallManager Serviceability.
  • recognize how to configure and analyze traces on the Cisco CallManager system.
  • configure alarms and traces on the Cisco CallManager system in a given scenario.