Operating System Technologies: Management and Troubleshooting

This course is included in our On-demand training solution.

Overview

To explain the concepts and procedures required to manage a Windows operating system and locate and resolve common operating system problems

Target Audience

Technical support personnel

Prerequisites

Personal computer support technicians with at least six months on-the-job experience maintaining Windows 9x and Windows 2000

Expected Duration

180 min.

Course Objectives

Operating System Technologies: Management and Troubleshooting

  • identify the concepts and procedures for viewing and managing disks, directories, and files.
  • use Windows OS management utilities to monitor devices, edit the registry, and track events.
  • identify ways to optimize the OS.
  • optimize Windows 2000 by configuring virtual memory and backing up data.
  • edit the Registry and track events.
  • identify common OS problems and their solutions.
  • identify boot issues and their solutions under Windows 9x and 2000.
  • use diagnostic utilities to troubleshoot problems under Windows 9x and 2000.
  • troubleshoot a boot error in a given scenario.
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