Operations Management: Facilities Planning and Management

Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization

Please contact us for information about prerequisites.

Expected Duration
63 minutes

Managing facilities plays an important role in integrating employees, work processes, and work locations with an organization’s production system. This integration is essential to productivity and customer-focused production. Decisions about facility location must consider access to customers, resources, and utilities. Layout of facilities is determined by the nature of the organization, its production system, and the processes used for creating its products or services. When choosing the location and layout of a facility, service facility managers must be mindful of how products or services are delivered, so that customers leave with a great experience.
This course introduces the goals, processes, and strategic considerations of facilities management and discusses what to consider when selecting a facility’s location. Examples of different facility layouts are included. Additionally, it examines the specific factors to consider when planning and managing facilities for service organizations.


Understanding Facilities Planning and Management

  • recognize examples of internal and external customers of facilities management
  • identify the definition of churn
  • match types of organizations with their typical facilities management style
  • sequence the process to develop a strategic plan for facilities management
  • identify the most common factors to consider when deciding the location for a facility
  • recognize examples of Fixed Position, Process-oriented, and Production-oriented layouts
  • identify the major factors influencing general area location and particular site location planning decisions in service organizations
  • identify the key environmental factors that should be kept in consideration when planning layout in services environment





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