Perform Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)

Existing project managers pursuing certification in recognition of their skills and experience, or others training to become accredited project managers


Expected Duration
65 minutes

There is no question that project quality is essential in ensuring project success. A quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project? The quality management plan must be audited and measured consistently and efficiently to ensure that it is both adequate and adhered to. In this course, learners will be given an overview of the Perform Quality Assurance and Control Quality processes within the Project Quality Management Knowledge Area. They’ll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. They’ll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. This course will assist in preparing the learner for the PMI® certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations.This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.


Quality Assurance and Quality Control

  • recognize how inputs to Perform Quality Assurance are used
  • recognize examples of activities that are conducted in an effective quality audit
  • sequence the steps of a root cause analysis
  • identify the outputs of the Perform Quality Assurance process
  • identify inputs to the Control Quality process
  • identify tools and techniques used for collecting quality control data
  • identify tools and techniques used for analyzing quality control data
  • recognize the purposes of various tools used in quality control to identify and analyze causes of defects
  • sequence the steps in creating a Pareto diagram
  • identify outputs of the Control Quality process
  • demonstrate your understanding of the Perform Quality Assurance and Control Quality processes





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