Quality Management and Continuous Improvement
Existing project managers pursuing certification in recognition of their skills and experience, or others training to become accredited project managers.
Consistently providing high-quality products and services requires use of continuous process improvement initiatives and adherence to applicable industry standards. Using lessons learned in combination with continuous improvement initiatives creates a powerful feedback loop that support process improvement. Industry standards for quality and process improvement provide a benchmark for verifying the results. In this course, you’ll learn about the tools and methodologies used for continuous quality improvement, such as Lean, Six Sigma, kanban, and value stream analysis. You’ll also learn about international quality standards such as ISO, CMMI®, BS, and IEEE. This course will assist in preparing the learner for the PMI® certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations.
Tools for Quality Improvement
- recognize activities that are part of the Lean methodology
- match Lean principles to their descriptions
- recognize key characteristics of the Six Sigma methodology
- recognize quality management practices that result in continuous improvement
- recognize characteristics of a kanban-pull system
- identify the types of information revealed by a value stream map
- identify key principles of the ISO 9000 quality standard
- recognize characteristics of CMMI®
- identify examples of BS standards
- recognize the purpose of the IEEE quality standards
- demonstrate your understanding of various quality management tools and systems