Sending E-mails to the Right People

All levels of employees, and any individual who wishes to refresh and refine their e-mail skills


Expected Duration
29 minutes

Sending an e-mail to the wrong person, or excluding the right person, hinders effective communication. This course focuses on how to address and distribute e-mails. Specifically, you will be introduced to best practices for deciding who to send e-mails to and how to flag e-mails appropriately. The course also covers proper etiquette for forwarding e-mails and using reply and reply all. In addition, it highlights some poor copying practices to avoid.


Addressing and Distributing E-mails

  • identify tips for using the To field when sending e-mail
  • use the Cc and Bcc fields appropriately in an e-mail
  • set the priority status of e-mails appropriately
  • recognize how to reply effectively to e-mails
  • identify best practices for forwarding e-mail
  • recognize examples of when it’s inappropriate to copy an e-mail over someone’s head
  • recognize how to address and distribute e-mails appropriately





Multi-license discounts available for Annual and Monthly subscriptions.