Six Sigma Team Dynamics and Training

Candidates seeking Six Sigma Black Belt certification, quality professionals, engineers, production managers, frontline supervisors, and all individuals charged with responsibility for improving quality and processes at the organizational or departmental level, including process owners and champions

Proficiency at the Green Belt level with the Six Sigma philosophy and approach, as well as Six Sigma team membership and performance, as scoped in the ASQ – Six Sigma Green Belt body of knowledge (BOK)

Expected Duration
125 minutes

Black Belts have the challenging task of managing the full spectrum of team dynamics on Six Sigma improvement projects. Besides resolving conflicts, Black Belts require the skills to manage and optimize group behavior. They must also be familiar with tools and techniques for making team meetings and decision-making process more effective. Black Belts are often called upon to assess training needs and plan its delivery to ensure team members have all necessary skills and knowledge required for the success of improvement projects.
This course explores several team dynamics and management techniques for Black Belts. It also deals with training as a tool for improving the performance of Six Sigma team members and strengthening their ability to realize project goals. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft’s ASQ-aligned Green Belt curriculum.


Managing Group Behaviors and Resolving Conflicts

  • identify how teams leaders should handle groupthink or risky-shift forms of maladaptive behavior
  • identify key functions of team leads in managing team behavior
  • recognize issues and conditions that are likely to spark conflict
  • choose the best conflict-resolution approach and recognize the steps for resolving the conflict, in a given scenario
  • Managing Meetings and Team Decision-making

  • suggest techniques for improved management of meetings in a given scenario
  • recognize key elements of team meetings
  • match decision-making tools to team situations in which they should be used
  • Planning and Delivering Training

  • identify the Lean Six Sigma Black Belt’s training responsibilities
  • recognize steps involved in implementing an effective training curriculum
  • identify the basic components of a training plan
  • identify the essential requirements of Six Sigma training
  • distinguish between modes of training
  • describe key learning theories
  • recognize the characteristics of Six Sigma certification
  • recognize techniques to evaluate training
  • recognize why it’s important to get feedback on training effectiveness




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