Skype for Business: Calls, IMs, and Meeting features

Desktop users or administrators who want to learn about the features and functionalities of Skype for Business


Expected Duration
66 minutes

Skype for Business formerly known as Lync 2013 is a messaging and collaboration tool that can allow users to communicate using instant messages, make and receive audio and video calls over the internet, transfer files and initiate Web conferencing. In this course you will learn about configuring audio settings, placing a call, answering, transferring and forwarding calls. This course also covers using and managing the instant messages and meetings features.


Enter first lesson title

  • start the course
  • complete the steps to configure an audio device and configure audio options
  • identify the steps to make a call and using the call controls
  • identify how to answer a call, transfer a call, and forward calls
  • recognize the steps to send an IM, including sending a file or image, using emoticons, and configuring the message as high priority
  • identify the steps to send instant messages to multiple contacts or groups at once
  • use IM options, including adding audio and video, sharing files, and toggling between conversations
  • identify the steps to configure IM options including spelling, copying, tabbed conversations, and font options
  • schedule a Skype for Business meeting using Outlook and configure meeting options
  • create and configure options for an unscheduled meeting using the Meet Now option
  • identify methods to join a scheduled meeting including using the Meetings option in Skype for Business, from an Outlook meeting request and from a meeting reminder
  • configure meeting conversation options including choosing a layout, using full screen, and the pop out and pop in options
  • add participants to a meeting, configure participant actions, record a meeting, and manage recordings
  • use the present desktop and present programs sharing options and sharing a PowerPoint presentation

Practice: Managing Meetings

  • configure a Skype for Business meeting in Outlook





Multi-license discounts available for Annual and Monthly subscriptions.