Supporting and Troubleshooting Windows 10 (M10982)

In this course, you will learn to install and configure Windows 10 desktops and devices in a Windows Server domain corporate environment. You will learn how to install and customize Windows 10 operating systems and apps, configure local and remote network connectivity and storage along with how to configure data security, device and network security, and maintain, update, and recover Windows 10.

Note:

  • Redeem five SATVs* for a Classroom, Virtual Classroom, or Virtual Classroom Fit session
  • Redeem five SATVs for an individual GK Digital Learning course plus digital Microsoft Official Courseware (dMOC.)
  • Redeem two SATVs for an individual GK Digital Learning course

*For more information on Microsoft SATVs, click here.

GK Digital Learning is also available with digital Microsoft Official Courseware (dMOC). Click here to purchase.

Overview

  • Design the processes involved in planning and using a troubleshooting methodology for Windows 10
  • Troubleshoot startup issues and operating system services on a Windows 10 PC
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot Windows 10 PCs remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Recover a PC running Windows 10

Target Audience

  • IT professionals who administer and support Windows 10 desktops, devices, users, as well as associated network and security resources
  • Enterprise Desktop Support Technicians (EDST) who:
    • Provide Tier 2 support to users running Windows 10 PCs and devices in medium to large enterprise organizations within a Windows domain environment
    • Focus on broad range of technical issues for Windows operations systems, devices, cloud services, applications, networking, and hardware support
    • Resolve technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings, and device synchronization
    • Provide local and remote network access, access to applications, access to data and printers, authentication, Endpoint security and policy, OS, and data recovery

Prerequisites

  • Networking fundamentals, including TCP/IP, User Datagram Protocol (UDP), and Domain Name System (DNS)
  • Microsoft Active Directory Domain Services (AD DS) principles
  • Understanding of the Public Key Infrastructure (KPI) components
  • Windows Server 2012 R2 fundamentals
  • Microsoft Windows Client essentials experience with Windows 10

Expected Duration

5 day

Course Objectives

Course Outline:

1. Implementing a Troubleshooting Methodology

  • Overview of Windows 10
  • Introduction to the EDST Job Role
  • Overview of the Troubleshooting Steps and Troubleshooting Tools

2. Troubleshooting Startup Issues

  • Overview of the Windows 10 Startup Recovery Environment
  • Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

3. Troubleshooting Hardware and Device Drivers

  • Troubleshooting Device Driver Failures
  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Monitoring Reliability
  • Configuring the Registry

4. Troubleshooting Remote Computers

  • Using Remote Desktop and Remote Assistance
  • Remoting with Windows PowerShell

5. Resolving Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues
  • Troubleshooting Name Resolution

6. Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

7. Troubleshooting User Settings

  • Troubleshooting Sign-in Issues
  • Troubleshooting the Application of User Settings

8. Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting DirectAccess

9. Troubleshooting Resource Access within a Domain

  • Troubleshooting File Permissions Issues
  • Recovering Files Encrypted by EFS
  • Troubleshooting Printer Access Issues

10. Troubleshooting Resource Access for Non Domain Member Clients

  • Configuring and Troubleshooting Device Registration, Work Folders, and OneDrive Access

11. Troubleshooting Applications

  • Troubleshooting Desktop App Installation Issues
  • Troubleshooting Desktop Apps and Windows Store Apps
  • Troubleshooting Access to Company Web Applications

12. Maintaining Windows 10

  • Managing and Troubleshooting Windows Activation
  • Monitoring and Troubleshooting Performance
  • Applying Applications and Windows Updates

13. Recovering Data and Operating System

  • File Recovery in Windows 10
  • Recovering an OS

Labs

SUBSCRIPTION COST


$2,995.00

 

NEED HELP OR NOT SURE?