Supporting Windows 8.1(M20688)

In this course, you will gain the knowledge and skills required to support a Windows 8.1 deployment in a medium and large enterprise environment. You will learn to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.

This course incorporates materials from the Official Microsoft Learning Product 20688 Managing and Maintaining Windows 8 and it can assist you in your preparation for Exam 70-688: Supporting Windows 8.1.

Overview

  • Troubleshoot startup issues and operating system services on a Windows 8.1 system
  • Resolve issues related to hardware devices and device drivers
  • Troubleshoot computers remotely
  • Troubleshoot issues related to network connectivity
  • Troubleshoot client configuration failures and GPO application issues
  • Troubleshoot issues related to user settings
  • Troubleshoot remote connectivity issues
  • Resolve issues related to accessing resources from computers that are domain-joined
  • Resolve issues related to accessing resources from computers that are not domain-joined
  • Troubleshoot issues related to application installation and operation
  • Maintain Windows 8.1 following deployment
  • Design and implement extranet connectivity for Windows 8
  • Recover a computer running Windows 8.1

Target Audience

  • Experienced information technology (IT) professionals that remotely manage and maintain Windows desktops and devices
  • Desktop support technicians and IT consultants who support medium- to large-sized organizations

Prerequisites

  • Two years of experience in the IT field managing and maintaining Windows client operating systems
  • Two years of experience performing:
    • Windows application installation and support
    • Network configuration in Windows
    • Windows operating system installation and updates
  • Understanding of how Windows client computers integrate with server computers

Expected Duration

5 day

Course Objectives

1: Introduction to Troubleshooting Windows 8.1

  • Common Windows 8.1 Troubleshooting Scenarios
  • Overview of Windows 8.1 Architecture
  • Overview of Troubleshooting Steps

2: Troubleshooting Computer Startup

  • Overview of the Windows 8.1 Startup Recovery Environment
  • Optimizing and Troubleshooting Startup Settings
  • Troubleshooting Operating System Services Issues
  • Recovering BitLocker-Protected Drives

3: Troubleshooting Hardware and Device Drivers

  • Overview of Hardware Troubleshooting
  • Troubleshooting Physical Failures
  • Troubleshooting Device Driver Failures
  • Monitoring Reliability
  • Configuring the Registry

4: Remote Troubleshooting

  • Using Remote Desktop
  • Using Remote Assistance
  • Remoting with Windows PowerShell

5: Troubleshooting Network Connectivity Issues

  • Determining Network Settings
  • Troubleshooting Network Connectivity Issues

6: Troubleshooting Group Policy

  • Overview of Group Policy Application
  • Resolving Client Configuration Failures and GPO Application Issues

7: Troubleshooting User Settings

  • Troubleshooting Sign In Issues
  • Troubleshooting User Profiles
  • Troubleshooting Folder Redirection
  • Troubleshooting USMT

8: Troubleshooting Remote Connectivity

  • Troubleshooting VPN Connectivity Issues
  • Troubleshooting NAP Issues
  • Troubleshooting DirectAccess Issues

9: Troubleshooting Resource Access within a Domain

  • Troubleshooting File Access Issues
  • Troubleshooting File Permissions Issues
  • Troubleshooting Printer Access Issues

10: Configuring and Troubleshooting Resource Access for Non-Domain Joined Clients

  • Configuring and Troubleshooting Workplace Join
  • Configuring and Troubleshooting Work Folders
  • Configuring and Troubleshooting SkyDrive Access

11: Troubleshooting Applications

  • Troubleshooting Application Installation Issues
  • Troubleshooting Desktop Apps
  • Troubleshooting Windows Store Apps
  • Troubleshooting Internet Explorer
  • Troubleshooting Client Hyper-V

12: Maintaining Windows 8.1

  • Troubleshoot Windows Activation Issues
  • Monitoring and Configuring Performance Options in Windows 8.1
  • Protecting Windows 8.1 from Malware and Viruses
  • Applying Application and Windows Updates

13: Recovering Windows 8.1

  • Restoring Files in Windows 8.1
  • Recovery Options in Windows 8.1

Labs

SUBSCRIPTION COST


$2,995.00

 

NEED HELP OR NOT SURE?