Sustaining Six Sigma Improvements

Candidates seeking Six Sigma Black Belt certification, quality professionals, engineers, production managers, frontline supervisors, and all individuals charged with responsibility for improving quality and processes at the organizational or departmental level, including process owners and champions

Proficiency at the Green Belt level with basic concepts related to documenting processes and sustaining Six Sigma improvements, as scoped in the ASQ – Six Sigma Green Belt Body of Knowledge (BOK)

Expected Duration
137 minutes

As a Six Sigma project winds down, a number of activities are undertaken to hold the improvements and gains achieved from the project. For instance, lessons learned from all phases of a project are documented. Efforts are made to replicate and apply improvements to other parts of the organization. Training for process owners and staff is developed and implemented to ensure consistent execution of revised methods and to maintain them. Improved processes are regularly evaluated to identify additional improvement opportunities. And finally, leading and lagging indicators are monitored to ensure processes consistently deliver expected value to the organization.
This course will explore the importance of utilizing lessons learned and the role of training and documentation in sustaining support for Six Sigma improvements. Specifically, it will explore the use of a postmortem analysis, guidelines for developing training plans, and recommendations for delivering the training. Project documentation along with different measurement tools used for ongoing evaluation of the improved process will be discussed too. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft’s ASQ-aligned Green Belt curriculum.


Sustaining Improvements through Lessons Learned

  • identify the overarching benefit of conducting a postmortem analysis in a Six Sigma project
  • determine what a Black Belt should have done differently in scheduling and selecting participants for a postmortem analysis, in a given scenario
  • recognize the key objectives of conducting and presenting the results of a postmortem

Deploying Training for Process Owners and Staff

  • match examples of planning considerations to the aspect of training they help you to plan
  • identify elements that enhance communication in a training session
  • recognize examples of recommended presentation practices in a given training scenario
  • identify good practices associated with evaluating and following up on training

Documentation and Ongoing Evaluation

  • identify the characteristics of effective documentation
  • rank four types of documentation according to the documentation hierarchy
  • distinguish between types of documentation by recognizing examples of information suitable for each
  • recognize the best strategy for ongoing evaluation
  • recognize how control charts, controls plans, and lagging and leading indicators can be used in monitoring and evaluation





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