Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) 2.0

  • 12 Months unlimited access
  • Live instructor in every class
  • Expert mentors available to answer your questions
  • Personal Success Advisers to help keep you on track
  • Certification practice exams
  • Comprehensive student resources


Troubleshooting and Maintaining Cisco IP Networks (TSHOOT) v2.0 is an instructor-led training course. TSHOOT is designed for network engineers with at least one year of professional work experience, who are ready to advance their skills and work independently on complex network solutions. Students will learn to plan and perform regular maintenance on complex enterprise routed and switched networks and use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting.


This course is to be taken following attendance in both ROUTE and SWITCH. Students who do not meet this prerequisite will find this material unnecessarily challenging. CCNA-level knowledge is expected of those who attend the TSHOOT course.


This course offers the official training for the Implementing TSHOOT 2.0 certification exam which is a component exam for the CCNP certification. Passing this exam will also refresh CCNA certification, which expires after three years.


300-135 TSHOOT 2.0


  • Module 1: Tools and Methodologies of Troubleshooting
  • Module 2: Troubleshooting IPv4 and IPv4 Fundamentals
  • Module 3: Troubleshooting Dynamic Routing
  • Module 4: Troubleshooting Switching
  • Module 5: Troubleshooting Security and Device Operation

Target Audience

The course is designed to teach professionals who work in complex network environments the skills they need to maintain their networks and to diagnose and resolve network problems quickly and effectively. The course will provide information about troubleshooting and maintaining particular technologies, as well as procedural and organizational aspects of the troubleshooting and maintenance process. A large part of the training will consist of practicing these skills and reinforcing the concepts by putting them to use in a controlled environment. At the end of the course, you should have increased your skill level and developed a set of best practices that are based on your own experience and the experiences of other students and that you can take back to their organizations.


40 Hours