Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)

What’s Included

  • 12 months access
  • Classes taught by industry experts
  • Hands-on labs
  • Practice exam
  • Class notes
  • Comprehensive Student Guide
  • Expert mentors available to answer questions
  • Personal Success Adviser to help you reach your training goals

Overview/Description

This course covers the knowledge and skills that are required to troubleshoot a Cisco Unified Collaboration solution. The course covers troubleshooting methodology, triage, resources, and tools. The course also covers Cisco Unified Communications Manager, Cisco Video Communication Server (VCS) Control, the Cisco Expressway Series, Cisco TelePresence Management Suite, and media resources, including voice and video conferences.

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment
  • Certification

    CCNP Collaboration

    Exams

    300-080 CTCOLLAB 1.0

    Included Labs

    • Adding a 9971 IP Phone
    • Creating a User to Associate with a Phone
    • Adding a Calling Search Space to a Phone
    • Dial-Peer
    • MGCP Gateway
    • SIP Trunks Through Cisco Unified Border Element
    • Video Conference Trace
    • Transcoding Trace
    • Troubleshooting Cisco TMS Issues – Part 1
    • Troubleshooting Cisco TMS Issues – Part 2
    • Troubleshooting Cisco TMS Issues – Part 3

    Outline

    • Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
    • Module 2: Cisco Unified Communications Manager Troubleshooting
    • Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
    • Module 4: Call Setup Issues
    • Module 5: ILS and GDPR Issues
    • Module 6: Cisco Unified Communications Manager Mobility Features
    • Module 7: Cisco TelePresence Management Suite Issues
    • Module 8: Voice Quality and Media Resources Issues

    Target Audience

    This course prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

    Expected Duration (hours)

    32.0

    Lesson Objectives

    • Troubleshoot Cisco Collaboration Solutions
    • Troubleshoot Cisco Unified Communications Manager
    • Troubleshoot Cisco VCS Control and VCS Expressway
    • Troubleshoot Call Setup Issues
    • Troubleshoot ILS and GDPR Issues
    • Troubleshoot Cisco Unified Communications Manager Mobility Features
    • Troubleshoot Cisco TelePresence Management Suite Issues
    • Troubleshoot Voice Quality and Media Resources Issues

SUBSCRIPTION COST


$1,490.00

 

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