UC 11 Upgrade-What’s New in Version 11.5

Engineers and Administrators of Cisco Unified Communications Manager Versions 10.X and 11.x.


Attendees should have experience with Cisco Unified Communications Manager. CIPTV1 and CIPTV2 are recommended but not required.

Expected Duration
3 day


This class prepares students for configuring new features of the Cisco Unified Communications Manager solution. This course focuses on new features of Cisco Unified Communications Manager Versions 10.x and 11.x. Please note the basics of Unified Communications Manager are not included in this course.


Cisco Preferred Architecture

  • Preferred Architecture for Collaboration
  • Call Control
  • Conferencing
  • Collaboration Edge
  • Applications
  • Endpoints

Cisco Prime License Manager

  • Overview of Cisco Prime License Manager Features
  • Deployment Models
  • License Comparison and Managing Licensing

Prime Collaboration Provisioning

  • Self Provisioning
  • Template Creation

URI Dialing

  • Describe the Fundamental Concepts of URI Dialing
  • Articulate the Call Routing Process of Alpha URIs in Unified CM
  • Understand How to Define Classes of Service for URI Dialing
  • Describe the Concept of Blended Identity
  • Describe the SIP Routing Process in Unified CM
  • Understand SIP Trunking Implications on URI Routing
  • Understand the Concept of Patterns in Imported GDPR Catalogs

Intercluster Lookup Service

  • Components of ILS
  • Synchronization ILS
  • Import/Export
  • Implementation of ILS

Call Admission Control

  • CAC Intra-Location: Service Location Bandwidth Manager
  • CAC Inter-Cluster
  • Managing Bandwidth: Audio, Video and Immersive Video

LDAP Integration

  • Directory Integration
  • Directory Access for Unified Communications Endpoints
  • Directory Integration with Unified CM
  • Identity Management Architecture Overview
  • Single Sign-On (SSO)

Dial Plan Enhancements

  • Overview of the Dial Plan Enhancements in CUCM
  • Translation Pattern Inheritance
  • Multiple Local Route Groups

Feature Enhancements

  • Implement Pause in Speed Dial
  • Configure LRG Selection for Forwarded Calls
  • Implement Native Call Recording
  • Implement Codec Preferences
  • Hunt Pilot
  • Unified Mobility
  • Cisco Extend and Connect
  • Conference Now

Cisco Jabber

  • Cisco Jabber for; PC, MAC, Mobile, Tablet
  • Installation of Cisco Jabber
  • Cisco Jabber IM&P
  • Self-Care Portal

Summary of New Features



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