CompTIA A+ Technician 2012


The starting point for a career in IT

Break into the field of information technology with a certification that demonstrates you have the required skills and aptitude to begin a challenging, new career.

Offering certifications in all major technology fields, CompTIA prepares students for IT without mandating prerequisites. Learn basic computer functionalities, networking, security and much more.

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CompTIA Career Guide




The world of information technology offers a multitude of opportunity for those who are willing to train and learn the skills needed to get started.



A college education is no longer mandatory to gaining lucrative employment. Today, certifications show hiring managers that you have relevant, in-demand skills.



CompTIA is one of the leading certifying organizations for IT certifications. Learn skills and gain certifications that are recognized in countries all over the world.

Course guide

Qualification: CompTIA A+ IT Technician 2012

Study time: Full time – 15 to 20 days | Part time – three to four months

Vendor: CompTIA

Student support: Success Advisors

Prerequisites: None but we recommend a basic understanding of computer systems and network technologies, or some hands on experience and/or 12 months work experience

Assessment: Exam based – CompTIA 220-801 + 220-802

Resources: Internet access and email

Ideal for: PC support, IT and user support, IT manager, helpdesk engineer or desktop engineer


CompTIA A+ 220-801

PC hardware

  • Configure and apply BIOS settings
  • Differentiate between motherboard components, their purposes and properties
  • Compare and contrast RAM types and features
  • Install and configure expansion cards
  • Install and configure storage devices and use appropriate media
  • Differentiate among various CPU types and features and select the appropriate cooling method
  • Compare and contrast various connection interfaces and explain their purpose


  • Identify types of network cables and connectors
  • Explain properties and characteristics of TCP/IP
  • Explain common TCP and UDP ports protocols and their purpose


  • Install and configure laptop hardware and components
  • Compare and contrast the components within the display of a laptop
  • Compare and contrast laptop features


  • Explain the differences between the various printer types and summarise the associated imaging process
  • Given a scenario install and configure printers
  • Operational procedures
  • Using appropriate safety procedures
  • Explaining environmental impacts and the purpose of environmental controls

CompTIA A+ 220-802

Operating systems

  • Compare and contrast the features and requirements of various Microsoft operating systems
  • Given a scenario install and configure the operating system using the most appropriate method
  • Given a scenario use appropriate operating system features and tools
  • Setup and configure Windows networking on a client/desktop


  • Apply and use common prevention methods
  • Compare and contrast common security threats
  • Implement security best practices to secure a workstation

Mobile devices

  • Explain the basic features of mobile operating systems
  • Establish basic network connectivity and configure email
  • Compare and contrast hardware differences in regards to tablets and laptops


  • Given a scenario explain the troubleshooting theory
  • Given a scenario troubleshoot common problems related to motherboards
  • RAM CPU and power with appropriate tools
  • Given a scenario troubleshoot hard drives and RAID arrays with appropriate tools
  • Given a scenario troubleshoot common video and display issues

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