CICD 1.0: Cisco UCM Call Detail Records and Reporting and Monitoring Tools
This course is included in our On-demand training solution.
Components of Cisco Unified Communications Manager offer monitoring and reporting tools to provide system-generated reports, trace files, syslog messages to users, managers, and administrators. In this course, you will learn how information collected by these tools can help monitor, report and troubleshoot QoS issues, device utilization or call statistics, and system and appliance health. You will also learn how important the backup and restore procedure is on Cisco Unified Communications Manager, Cisco Unity Connection, or Cisco Unified Communications Manager IM and Presence Service. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.
This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.
Cisco Unified Communications Manager CAR Tool Overview
CDR and CMR Architecture
Cisco UCM CAR Tool User Overview
Configure System Settings in the Cisco UCM CAR Tool
Export CDR and CMR Records
Use the CDR Search Feature
Generate CDR User Reports
Cisco Unified RTMT Overview
Monitor the System with Cisco Unified RTMT
Use Remote Browse
Generate Reports on Cisco Unity Connection
Generate a Cisco Unity Connection Serviceability Report
Generate Reports in Cisco Unified Serviceability
Generate Cisco Unified Serviceability Reports
Troubleshooting Users and Weekly Maintenance Tasks
Disaster Recovery Backup and Restore (Part 1)
Disaster Recovery Backup and Restore (Part 2)
Exercise: UCM Reporting, Monitoring, and Recovery Tools