CICD 1.0: Cisco UCM Call Detail Records and Reporting and Monitoring Tools

This course is included in our On-demand training solution.

Overview

Components of Cisco Unified Communications Manager offer monitoring and reporting tools to provide system-generated reports, trace files, syslog messages to users, managers, and administrators. In this course, you will learn how information collected by these tools can help monitor, report and troubleshoot QoS issues, device utilization or call statistics, and system and appliance health. You will also learn how important the backup and restore procedure is on Cisco Unified Communications Manager, Cisco Unity Connection, or Cisco Unified Communications Manager IM and Presence Service. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Target Audience

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.

Prerequisites

None

Expected Duration

90 min.

Course Objectives

Course Introduction

Cisco Unified Communications Manager CAR Tool Overview

  • describe the Cisco Unified Communications Manager CAR tool
  • CDR and CMR Architecture

  • describe the CDR and CMR architectures
  • Cisco UCM CAR Tool User Overview

  • describe the Cisco Unified Communications Manager CAR tool and enabling user access
  • Configure System Settings in the Cisco UCM CAR Tool

  • configure numerous system settings in the Cisco Unified Communications Manager CAR tool
  • Export CDR and CMR Records

  • complete the export of CDR and CMR records
  • Use the CDR Search Feature

  • use the CDR Search feature to show QoS details about a phone call
  • Generate CDR User Reports

  • describe how to generate CDR user reports
  • Cisco Unified RTMT Overview

  • describe Cisco Unified RTMT functions, service parameters and system requirements
  • Monitor the System with Cisco Unified RTMT

  • use Cisco Unified RTMT to monitor the system and platform
  • Use Remote Browse

  • use the Remote Browse feature to view traces without downloading the trace files
  • SysLog Viewer

  • use syslog messages, and describe the monitoring options for a Cisco UCM server with the Cisco Unified RTMT
  • Generate Reports on Cisco Unity Connection

  • describe the various reports and parameters for reporting in Cisco Unity Connection
  • Generate a Cisco Unity Connection Serviceability Report

  • use Cisco Unity Connection to generate and view the Cisco Unity Connection Serviceability Report
  • Generate Reports in Cisco Unified Serviceability

  • describes the various reports for Cisco Unified Serviceability
  • Generate Cisco Unified Serviceability Reports

  • use Cisco Unified Serviceability on Cisco Unity Connection to generate alert and server Reports
  • Troubleshooting Users and Weekly Maintenance Tasks

  • describe the various reports used to troubleshoot, maintain and manage Cisco Unity Connection
  • Disaster Recovery Backup and Restore (Part 1)

  • describe and use the disaster recovery system for all servers in a Cisco Unified Communications Manager cluster, Cisco Unity Connection, or Cisco Communications Manager IM and Presence Service
  • Disaster Recovery Backup and Restore (Part 2)

  • describe and use the disaster recovery system for all servers in a Cisco Unified Communications Manager cluster, Cisco Unity Connection, or Cisco Communications Manager IM and Presence Service
  • Exercise: UCM Reporting, Monitoring, and Recovery Tools

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