CICD 1.0: Unity Connection End User Implementation and IM and Presence Service

This course is included in our On-demand training solution.

Overview

Cisco Unity Connection has various end user implementation options. In this course, you will learn how to configure user templates, how to create users manually and import users, and configure Cisco MediaSense. You will also learn how Cisco Unified Communications Manager IM and Presence Service enhance presence features for Cisco Jabber. Finally, you’ll learn how to configure and enable end users for Cisco Jabber and Cisco IP Phone Messenger, and how to troubleshoot common issues with Cisco Jabber. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Target Audience

This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.

Prerequisites

None

Expected Duration

120 min.

Course Objectives

Course Introduction

Configure a User Template (Part 1)

  • configure a user template for the creation of users in Cisco Unity Connection
  • Configure a User Template (Part 2)

  • configure a user template for the creation of users in Cisco Unity Connection
  • Configure a User

  • configure a user and associated attributes in Cisco Unity Connection
  • Import End Users from Cisco UCM

  • describe how to import users into Cisco Unity Connection from Cisco Unified Communications Manager and LDAP
  • Bulk Users

  • describe how to use the Bulk Administration Tool to import users into the Cisco Unity Connection system
  • Manage Cisco Unity Connection Message Storage

  • configure, manage, and maintain the message store in Cisco Unity Connection
  • Configure Cisco MediaSense for Video Greeting (Part 1)

  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • Configure Cisco MediaSense for Video Greeting (Part 2)

  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • Configure Cisco MediaSense for Video Greeting (Part 3)

  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • Configure Cisco MediaSense for Video Greeting (Part 4)

  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • Configure Cisco MediaSense for Video Greeting (Part 5)

  • configure a Cisco MediaSense server for video greetings in Cisco Unity Connection
  • Cisco UCM IM and Presence Service Functionality

  • describe key features of Cisco UCM IM and Presence Service, Cisco Jabber, and enterprise IM
  • Audio and Video Calls

  • describe characteristics of audio and video calls with Cisco Jabber, and recognize Jabber’s integration support options
  • Cisco Jabber Requirements

  • recognize requirements for Cisco Jabber and Unified CSF, and describe the Cisco UCM IM and Presence Service architecture
  • Cisco UCM IM and Presence Integration with Microsoft

  • describe Cisco UCM IM and Presence Service Integration with Microsoft Active Directory and Exchange
  • Cisco UCM IM and Presence Integration with Cisco Unity

  • describe Cisco Unity Connection and Cisco Jabber integration, and UCM IM and presence service integration with conferencing servers
  • Cisco UCM IM and Presence Integration with LDAP

  • describe Cisco UCM IM and Presence Service Integration with LDAP and Microsoft Exchange for calendar applications
  • Cisco Jabber Information Flow

  • recognize characteristics of Cisco Jabber information flow in deskphone and softphone modes
  • Configure Cisco UCM for Cisco Jabber (Part 1)

  • complete the necessary steps to enable end users on Cisco Unified Communications Manager for Cisco Jabber
  • Configure Cisco UCM for Cisco Jabber (Part 2)

  • complete the necessary steps to enable end users on Cisco Unified Communications Manager for Cisco Jabber
  • Configure the Cisco UCM IM and Presence Server (Part 1)

  • configure Cisco Unified Communications Manager IM and Presence Server to communicate with Cisco Unified Communications Manager
  • Configure the Cisco UCM IM and Presence Server (Part 2)

  • configure Cisco Unified Communications Manager IM and Presence Server to communicate with Cisco Unified Communications Manager
  • Exercise: Explore Unity Connection, UCM IM and Presence

    COURSE COST



     

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