Cisco TUC 1.0 Instructor Series: Troubleshooting Cisco Unified CallManager

This course is included in our On-demand training solution.

Overview

This course is part of Skillsoft's Instructor Series, technical courses presented in spontaneous lecture-style by subject matter experts. This is 2 of 6 of the Troubleshooting Cisco Unified Communications Systems (TUC) 1.0 series. Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 provides network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, midmarket, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level; and for components, such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.

Target Audience

This course is a necessity for any system or field engineers responsible for troubleshooting Cisco IP Telephony environments. This course is also recommended for any students attempting Cisco Voice and IP Telephony certifications.

Prerequisites

Students enrolled in this course should be experienced with Cisco networking and possess an associate-level certification or the equivalent knowledge and experience. Successful completion of the following courses (or equivalent experience) is strongly recommended: – Implementing Cisco Quality of Service – Cisco Voice Over IP – Cisco IP Telephony

Expected Duration

81 min.

Course Objectives

Troubleshooting Common Endpoint Registration Issues

Troubleshooting Cisco Unified CallManager Availability Issues

Troubleshooting Cisco Unified CallManager Security Issues

Troubleshooting Database Replication Issues

Troubleshooting LDAP Replication Issues

  • – Describe the LDAP integration options of Cisco Unified CallManager 4.x - Explain issues that can occur with the integration of the DC-Directory service of Cisco Unified CallManager 4.x - Explain the procedure to reinitialize the LDAP replication of Cisco Unified CallManager 4.x - Explain why you may have problems modifying the DC-Directory database of Cisco Unified CallManager 4.x - Troubleshoot possible issues when Cisco Unified CallManager is integrated with Microsoft Active Directory - Describe the directory synchronization options of Cisco Unified CallManager 5.x
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