Cisco Voice over IP Integrated Applications

This course is included in our On-demand training solution.

Overview

To distinguish between the Cisco Voice over IP (VoIP) applications that can be integrated into a Cisco IP telephony solution

Target Audience

IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)

Prerequisites

CCNA certification; Building Cisco Multilayer Switched Networks (BCMSN); Cisco voice over IP (CVOICE); Microsoft Software for Cisco Voice (MSCV)

Expected Duration

80 min.

Course Objectives

Cisco Voice over IP Integrated Applications

  • identify the principal features of the Cisco Personal Assistant.
  • distinguish between the components of the Cisco Customer Response Solution.
  • identify the principal features of the Cisco IP Contact Center Enterprise Edition.
  • identify the principal features of the Cisco Conference Connection and Cisco Unity applications.
  • specify which VoIP application is most appropriate for a given scenario.
  • COURSE COST



     

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