Monitoring and Managing IP Telephony Using Internal Server Tools

This course is included in our On-demand training solution.

Overview

To demonstrate how to manage and monitor an IP telephony solution using internal server tools

Target Audience

IT professionals responsible for installing, configuring, and maintaining the ongoing administration of a Cisco IP telephony solution; candidates preparing for the Cisco IP Telephony exam (642-444 CIPT)

Prerequisites

CCNA certification; Building Cisco Multilayer Switched Networks (BCMSN); Cisco voice over IP (CVOICE); Microsoft Software for Cisco Voice (MSCV)

Expected Duration

150 min.

Course Objectives

Monitoring and Managing IP Telephony Using Internal Server Tools

  • use the Microsoft Event Viewer and Performance Monitor tools to identify problems with Cisco CallManager operations and identify the function of key administration accounts in Cisco CallManager.
  • use Microsoft Event Viewer and Performance Monitor to monitor a Cisco CallManager cluster.
  • use SQL tools to identify and solve problems with database replication and monitoring in a given scenario.
  • view component versions and version information in Cisco CallManager.
  • distinguish between the command-line tools used to identify and troubleshoot problems in an IP Telephony network.
  • use the Cisco CallManager Serviceability tool to troubleshoot system problems.
  • use the Real-Time Monitoring Tool and the Cisco Dialed Number Analyzer to monitor and manage an IP telephony network.
  • manage and monitor a Cisco CallManager cluster using key Cisco CallManager tools.
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